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SuperAntiSpyware Causes Windows 7 Beta to Crash After Installation

I uninstalled my antivirus software before upgrading my Vista machine to the Windows 7 beta, but I forgot the antispyware software. That was a mistake because after the upgrade finished and it booted into Windows for the first time it decided to promptly do a reboot with a blue screen of death(BOD). The BOD flashed on the screen so fast that I couldn’t read it, but I was was able to boot into safe mode. This lead me to believe it was the antispyware, since that would be the only other program that was loading other than the OS.

The antispyware program is SuperAntiSpyware (SAS), which I really like, but won’t be using on Win7 until they get it working with it. What I did to fix the reboot loop, since I couldn’t see the error with the naked eye, was to use my digital camera to video the boot and then pause the video to read the error message. Here is a picture using the new Win7 snip tool after I fixed the problem and was able to use Win7.

You will notice the file SASKUTIL.SYS in the snippet. That is the file that was causing the OS to dump and with a little look up in safe mode I found it in the SuperAntiSpyware folder. This program does not uninstall in Safe mode, so what I did was move the SuperAntiSpyware folder into a different temp folder on the hard drive and reboot. Once I got it rebooted and the OS didn’t dump, I was able to move the folder back, install RevoUnistall and remove it completely. RevoUnistaller goes into the registry and finds leftover chunks of a program, I highly reccomend it.Everything seems to working fine now, but I will report more on my adventures into Win7.

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Filed under: Computer Software, Microsoft, Vista, Windows, Windows 7 Beta , , ,

SnagIt 9.1 Released

A new iteration of SnagIt has been released. Check it out at TechSmith.com

Filed under: Computer Industry, Computer Software, Family, Laptops and Accessories ,

How to: Internet Security for FREE

Yes you can have good Internet security without paying for it over and over again every year. As I visit clients I see them with a multitude of different security solutions. The vast majority are the paid versions from the major players such as Symantec, McAfee and Trend Micro and I always ask why.

The  3 biggest reasons I get are:

  1. It came with the computer
  2. I saw it advertised online or in a computer magazine
  3. My ISP gave it to me for free

Lets take all of those in order and answer them.

  1. They either bought it with the computer purchase or it was trial version and bought it when prompted
  2. The online magazines and reviews always tend to favor the major players because they have this all in one solution, but it is not always the best solution.
  3. But the ISP didn’t tell them they have to pay after the first year

Okay, I really chalk most of this to inexperienced users just trying to protect their computer. I’m actually happy they tried, but I feel sorry for them not getting another choice other than a company trying to sell them something. So here is what I use, all free versions, all get the job done and all do it pretty well. Before I start, let me say that there are other free solutions and I’m not saying that mine is only solution. If you have other ideas, please feel free to add to the discussion in the comments.

My Free Internet Security Solution

Anti-VirusAVG 8.0 Free

It works well, finds almost everything and has a small footprint. Plus, its easy to configure and does scheduled scans and updates. It also has Anti-Spyware in 8.0, but I also recommend a separate spyware scanner.

Anti-SpywareSuperAntiSpyware

I love this program. It gets just about everything and in concert with AVG has yet to fail me in a virus cleanup for a client that was infected while they were using other programs for virus protection. The free version of SuperAntiSpyware does not do realtime protection or let you schedule scans, but AVG includes realtime anti-spyware scanning. Doing a weekly scan takes 5 clicks on a Saturday or Sunday and you can do the weekend things we all do while it’s running.

FirewallComodo Firewall

Easy to use and install, unintrusive and has many features that add to AVG and SuperAntiSpyware. As a bonus, it also looks for malware, including rootkits.

All of these things together load less processes than any of the major vendors and they are real good at what they are supposed to do. They don’t do everything, which takes away from their main job. I’d rather have 3 products that are free that do what they are supposed to well, rather than one program that I’ve paid for that does everything mediocre leaving me open to infection.

That’s what I use for my clients and recommend to anyone wanting good internet security for a great price. Remember, the initial cost for a paid program is $40 to $50 dollars and $30 to $40 a year to update. At our current prices for gas alone that is 10 to 12 gallons of gas. I’d rather have the money for gas and food then give it to companies that don’t put out a good product.

Filed under: Computer Security, Computer Software, Internet, Networking, Security , , ,

How To Fix Outlook Express When It Won’t Delete Email

I’ve noticed a lot of people using Outlook Express on service calls recently. One client was having a problem with deleting emails. They would click delete to get rid of an email, but it wouldn’t delete. It would stay in their inbox and was still able to be read. My first thought was something wasn’t right with the deleted items folder. Here is how I fixed it.

Read the Rest Here

Filed under: Computer Software, Email, Microsoft, Outlook Express , ,

Warning: Sears Distributes Spyware Surprise

In an eWeek article Evan Schuman warns users and gives a great opinion on big business hiding information in long terms of service agreements in legalize. On top of that, they also make it so hard to read that you just click “I agree”

Here is an excerpt that gets to the gist of the problem:

Here’s the consensus of what happened: Sears created something called My SHC Community, which Sears describes as a member-feedback-based online community.

To encourage consumers to join, it offers the following carrots: “It’s a community that connects shoppers like you to SHC employees, including the most senior executives, so that together we can build a better shopping experience. In exchange for participating in the community, members will have access to free planning and budgeting tools, special forums to express their views and ideas and will receive exclusive offers and promotions. Members are also eligible to win cash and merchandise prizes via sweepstakes that occur regularly throughout the year.”

As part of the project, Sears installs a program from ComScore onto the consumer’s PC. Is the consumer asked for permission first? That’s an interpretation issue. Sears—correctly—says that the consumer first has to agree.

But Harvard’s Edelman said the information is vague and hidden deep within a very long “privacy statement and user license agreement,” a document made even more dense because it is presented in a very small scrolling window.

The “2,971 words of text, shown in a small scroll box with just ten lines visible, requires fully 54 on-screen pages to view in full,” Edelman wrote. “The tenth page admits that the application ‘monitors all of the Internet behavior that occurs on the computer on which you install the application, including … filling a shopping basket, completing an application form, or checking your…personal financial or health information.’ That’s remarkably comprehensive tracking—but mentioned in a disclosure few users are likely to find, since few users will read through to page 10 of the license.”

Source: Sears’ Christmas Spyware Surprise

This is another example of how to piss off consumers and it comes from Sears who is not a top retail company anymore. I guess this will drop them even further down the ladder.

Filed under: Computer Security, Computer Software, Spyware

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